As a current Capitol Federal customer, and True Blue Online® user, it’s important you are aware of a few modifications which will occur during the upgrade process. To enjoy continued access to the information you want, please follow the steps below prior to October 12, 2012. If you’d like assistance with any of the actions, call Customer Service at 1-888-8CAPFED (1-888-822-7333) or visit your local branch.
- Inactive Payees within Bill Payment will not be retained after the upgrade. If you currently change your payees between inactive and active, be sure to set all payees you’d like to keep to active status. Any payees set as inactive will not appear after the upgrade, and you will have to re-enter the information.
To set inactive payees to active status, follow these steps:
i. Log in to True Blue Online®.
ii. Select the Bill Payment tab.
iii. Select the Add or Modify Payee sub tab.
iv. Select the Active box for each Payee you would like to keep.
v. Select the Make Changes box to save.