Bill Payment and Transfer Questions

Can I stop or modify my request to transfer funds for bill payments?

Yes. At any time until you get to the "Transfer Funds Confirmation" screen, you can modify or cancel your funds transfer request. However, after you've completed a funds transfer transaction and have received a confirmation number, you cannot stop the transfer from occurring. At that point, if you change your mind about the amount you wanted to transfer, simply make a new transfer to move the funds between the appropriate accounts.

Bill payment transactions can be changed or voided as long as they are in a pending status. You can change only the current information if the payment is recurring. The remaining payments continue based upon the original schedule. To change the remaining payment schedule, you must void all payments and then set up the revised schedule as a new payment.
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Can I tell when transfers or bill payments are posted to my account?

Yes. Transfers will be posted to your account immediately and reflected in your Account Balances. Schedule Transfers allow you to establish future-dated transfers that will be shown in Account History on the date the transfer occurs.

The debit for each scheduled bill payment is posted to your account on the "payment date". You can view these transactions on the Account History. You also can view payments paid to an individual payee on the "Payment History" submenu under the "Bill Payment" tab or all payments using the "Paid Payments" within the "Bill Payments" function.

It is very important to review any "Status Alerts" in the "Bill Payments" function to see if any payments were rejected. By reviewing the detail information on a rejected payment, you can send a "Secure Message" regarding special instructions for the payment that was rejected.
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Are there any limits or restrictions on bill payments?

Individual or recurring bill payments will be limited to $9,999.99 or less per payment per day. Payees must have an address within the United States with a valid zip code. Bill payments are permitted only from checking accounts.

You may have an unlimited number of payees - either active or inactive.

Overdraft protection currently is not available for bill payment transactions.

Federal, state or local tax payments of any type are not permitted.
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Are there any limits or restrictions on transfers?

Transfers will be allowed between most accounts in the User ID profile. Accounts that funds may be "Transferred From" include Passcard savings, checking and money market deposit accounts and Execuline home equity line of credit accounts. Accounts that funds may be "Transferred To" include all of the above plus consumer/installment loans and mortgage loans.

Transfers to other Capitol Federal accounts not included in the User ID profile may be paid using online bill payment. By using the “Pay to a Capitol Federal Account” button when setting up a new payee, you can schedule a payment (transfer) to another account.

Transfers may not exceed $49,999.99 per transaction.

Overdraft protection currently is not available for transfer transactions.

Transfers may not be created to Certificates of Deposit or retirement accounts, nor for other miscellaneous Capitol Federal services, such as tax and insurance escrow shortages, insurance policies or loan fees.
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Can I make a transfer to another Capitol Federal account?

If the account that you wish to transfer or make a payment to is already one of the accounts in your user profile, you can use the “Transfer” tab to make an immediate or scheduled transfer.  For accounts not in your profile, you can use the “Bill Payment” tab and the “Add or Modify Payees” sub-menu to add a new payee with the “Pay to a Capitol Federal Account” button.
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Can I use the telephone to access my bill payments?

A feature of the new True Blue Online® website combines the convenience of using either the online or telephone interface to set up new, cancel existing or review paid and pending payments.  You now have two great channels to access your payees and payments.
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How much does it cost for Bill Payment and Transfers?

Bill Payment and Transfers are free.  There are no daily or monthly charges related to normal activity. Charges may apply for rejected payments due to insufficient funds, stop payments, etc.  Please refer to the Terms and Conditions for additional details.   
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