Executive Biographies

John Dicus Image

John b. dicus - chief executive officer

John B. Dicus became Chief Executive Officer of Capitol Federal® January 1, 2003. Prior to his appointment as CEO, he served as Chief Operating Officer, Executive Vice President of Corporate Services and various other positions since 1985. A graduate of Topeka West High School, Mr. Dicus continued his studies at the University of Kansas, earning a Bachelor of Science degree and his Master in Business Administration.

Dicus leads the True Blue® team of almost 800 employees with strength, vision and moral standards that are hard to match in the business world. He shares these values with every organization he serves. Dicus serves as a as trustee for the Capitol Federal Foundation®, Washburn University Endowment, University of Kansas Endowment Association, and Emporia State Business School Advisory Council. He is Past Board Chair of Greater Topeka Chamber of Commerce, Past United Way Campaign Chair and Past General Chair of Missouri Valley Swimming.



Kent Townsend Image

Kent Townsend - Executive vice president - Chief Financial officer

Kent Townsend joined Capitol Federal® in 1984. After serving many financial related positions, including Financial Planning and Analysist Officer and Controller, he was promoted to Executive Vice President-Chief Financial Officer and Treasurer of Capitol Federal in 2005. He played a pivotal role in guiding Capitol Federal through becoming both a partially public and then fully public company.

He graduated with a Bachelor of Arts degree from Kansas State University and a Master of Business Administration degree from Washburn University. Townsend also volunteers with the United Way, Kansas State and actively supports the performing arts and his church. Kent Townsend exemplifies CapFed’s corporate philosophies of Strength, Stability and Security.



Rick Jackson Image

Rick Jackson - Executive Vice President -chief lending officer

Rick Jackson serves as Executive Vice President-Chief Lending Officer and Community Development Director of Capitol Federal®. He has been with the Bank since 1993 and has held the position of Community Development Director since that time. He has held the position of Chief Lending Officer since February 2010. Jackson works with community groups, city and state officials and non-profit organizations to help determine housing and credit needs in the communities Capitol Federal serves. His work has opened doors for many new homeowners who otherwise may have had difficulty purchasing a home.

From Baker University, Jackson earned his Bachelor of Business Administration and is dedicated to community service and improvement. Jackson is actively involved with many organizations, including Midwest Housing Equity, Inc., United Way of Greater Topeka, Kansas African-American Male Leadership Council, Kansas City Urban Bankers Association, GO Topeka and the Topeka Business Improvement District. He also serves as a Capitol Federal Foundation® Trustee.



Carlton Ricketts Image

Carl ricketts - Executive vice president - Corporate services

In 2007, Carl Ricketts joined Capitol Federal®, bringing with him 25 years’ experience in the electric and gas utility industry; the last 12 years in executive management. In 1980 and 1981, respectively, he earned a Bachelor’s degree in Accounting and Master’s degree in Business Administration from Emporia State University. Prior to his promotion to Executive Vice President-Corporate Services, he served as First Vice President-Chief Strategic Planning Officer.

Ricketts advances Capitol Federal’s corporate principle of “Commitment to the Community”. He has served on the boards of Midland Care Hospice in Topeka, Emporia State University Foundation, Emporia State University Business School and Boys and Girls Club of Lawrence.


Natalie Haag Image

Natalie Haag - Executive vice president - general counsel

Natalie Haag joined the Bank in 2012, accepting the newly established position of Executive Vice President-General Counsel for Capitol Federal®. A member of the Kansas Bar since 1985 and licensed to practice law in all Kansas State and Federal Courts, she received her undergraduate degree in 1982 from Kansas State University and her Juris Doctorate in 1985 from Washburn University School of Law. Before joining CapFed®, Haag served as the Associate General Counsel/Director of Governmental Affairs for the Security Benefit Corporation. Prior to that position, she worked with the State of Kansas, serving five of her seven years as General Counsel to the Governor. Her experience also includes 11 years in civil litigation and criminal prosecution in Cowley County, Wichita and Topeka.
Daniel Lehman Image

Daniel Lehman - Executive vice president - Retail operations

Daniel Lehman currently serves as Executive Vice President-Chief Retail Operations Officer of the Bank. Prior to accepting those responsibilities in 2016, he served as First Vice President and Accounting Director, a position held since 2003 and Controller, a position held since 2005.

Lehman earned his Bachelor of Science degree in Business Administration/Accounting from Kansas State University and his Masters of Business Administration from Washburn University. He has been active in the community as a board member of the Kansas Capital Area Chapter of the American Red Cross and is on the Aldersgate Village Board of Trustees, where he is currently serving as the Secretary/Treasurer. He also served as the Treasurer at Faith Lutheran Church. In 2010, Lehman was honored with the Bank’s highest recognition, the Henry A. Bubb Distinguished Service Award. This award, named in honor of Capitol Federal’s longtime Chairman, is presented annually to one employee or officer who demonstrates the leadership qualities of the late Mr. Bubb.