Immediately report a lost or stolen debit card or passcard.
- Call us at 1-888-5TRUBLU (1-888-587-8258), 24 hours a day/7 days a week
- Select option 7 for the VISA® Card Services Menu
- Choose option 2 for Card Deactivation
- Visit or call your local Capitol Federal branch during normal business hours
- Call our Customer Service Center at 1-888-8CAPFED (1-888-822-7333) during Customer Service Center hours
- Log in to True Blue Online® banking. Select the “Self Service” tab. Report your card as lost or stolen under the Account Services section
If you report a lost or stolen card using option 4, please note your card will be taken out of service when Customer Service reviews your online request.
Find a Capitol Federal® location. Enter your zip code to find a CapFed® branch nearest you.
Report a lost or stolen debit card.Contact Us