Online Security Image

Online Banking Security

simple steps help secure your online information

CapFed® provides multi-factor authentication for your security.

With TrueStamp technology, we've provided an additional layer of security for your online bank accounts, meant to prevent phishing scheme attacks against you. During your first sign on to True Blue Online® banking, you will be asked to set up your TrueStamp. The TrueStamp is an image selected by you, from a unique phrase you provide. Once signed on, you will have the option to change your TrueStamp at any time under the Self Service tab.

During each subsequent log in, after you've entered your User ID, your TrueStamp should appear, along with a prompt for your password. If the image or phrase is correct, you may proceed by entering your password. If it is not, do not enter your password and contact Customer Service at 1-888-8CAPFED (1-888-822-7333).


Security questions and passwords should be thoughtfully selected. Here are some tips:
Password Tips

  • Change your passwords regularly
  • Your password should be complex and difficult for others to guess
  • Don't use information that could be easily linked to you (like your birth date, Social Security number, phone number, or the names of pets or hobbies)
  • Create a unique User ID and Password for each site. Do not use the same identifying information on multiple websites
  • Never share your Online Banking passwords with others, even family members
  • Do not store your User ID or password information in an unsecured location, or on your computer

Tips for selecting your security questions and answers

  • Choose questions for which the answers are easy to remember and easy for you to recall consistently
  • Use one-word answers, if possible
  • Avoid using quirky or nonsensical answers as they'll likely to be difficult to remember later.
  • Select a question that cannot be easily guessed or researched. Be mindful of the information you share on social media and if it relates to any of your security questions
  • Select a question for which the answer is unlikely to be known by others, such as a family member, close friend, relative, ex-spouse, or significant other
  • Choose a question having an answer that is stable and not likely to change over time

10 Cyber Security Tips To Keep You Safe Online

At CapFed®, we want to do our part to promote cyber security by sharing our top 10 tips to help you stay safe online. Don’t be the next target of an online attacker. Follow these 10 tips to keep your information safe:

  • Keep your software and web browser up-to-date
    • It may seem like a hassle to always install the latest anti-virus or web browser updates, but attackers become aware of problems and vulnerabilities within a system. The new updates take measures to block the latest hacking and virus tricks.
  • Check your software settings
    • Most software defaults to allow all available functionality, but you can control this in settings. Try to use the highest security setting available for the functionality you wish, especially for software connecting to the browser.
  • Keep your information encrypted
    • Personal information should only be given to encrypted sites. You will know if a site is encrypted because it will begin with “https:” and NOT “http:” or any other variation.  There should be a closed padlock icon on the address bar or at the bottom of the window to ensure the user the site is encrypting information.
  • Lock your computer when you are away from it
    • Remember to lock your computer every time you get up or stop using it, especially at work or in a public place. Attackers can sit at your computer and access all your information in less than 10 minutes.
  • Dispose of sensitive information properly
    • Only deleting a file does not completely stop the existence of the file. Sensitive information needs to be completely erased and permanently deleted from your computer. There are different steps for doing this, whether you use a Windows or a Mac computer.
  • Disconnect your computer from the Internet when you are not using it
    • Many users never disconnect their computers from the Internet, but by doing this, you prevent attackers from accessing your information through online means. Also, be sure to always protect your home wireless network with a password.
  • Be cautious of emails requesting personal information
    • Legitimate businesses will not attempt to gain your personal information over email.  Be cautious when clicking on links in emails; you need to know where the link is going to send you. If you ever have a question about a Capitol Federal® site or email, you may always call to verify it at 1-888-8CAPFED.
  • Take advantage of security features
    • Passwords can add layers of protection against attackers. Create a strong password.  The strongest passwords are not true words and use eight characters with a mix of symbols, numbers, and capital and lowercase letters. Some programs offer added security beyond passwords. Take advantage of everything your software offers.
  • Only make secure transactions from reputable vendors
    • Only do business with legitimate organizations. If you are unfamiliar with the business, look for the site certificate and pay attention to the “issued to” portion.  Keep any phone numbers and physical address information on the certificate, in case there is a problem with the bill.
  • Use a credit card for online transactions and check your statements
    • Credit cards are a better option than debit cards for online purchases for three reasons: Credit cards have spending limits, credit cards will not draw the money directly from your bank account, and laws limit your liability for fraudulent charges.

Take the time to protect your information. If you suspect you have been a victim of fraud, please report any suspicious bank account activity to us immediately by calling 1-888-8CAPFED or visiting us in a branch.


Contact Us

Find a Capitol Federal® location. Enter your zip code to find a CapFed® branch nearest you.


Have a question about your account or a service CapFed® provides? Contact us.

Contact Us
Online Banking Image

True Blue Online® Banking

Everything you need to manage your money is accessible from anywhere at anytime with online banking.  It’s secure and easy to use.  Pay bills, check statements, track expenses and send money to others, all from one place.

Learn More
Mobile Banking Image

Bank On Mobile

Take your account with you, wherever you go.  View balances, make payments and deposit checks from your mobile phone.

Learn More
Mobile Security Image

Mobile Safety and Security

Protecting customer account information is a top priority for Capitol Federal®, which is why we enact a high level of encryption in our online and mobile services.

Learn More