This area allows you to receive and send secure messages between you and Capitol Federal.
A Customer Service Representative will return a Secure Message through True Blue Online® within 48 hours related to your inquiry.
TO SEND AN INQUIRY:
Select a Reason for Inquiry from the dropdown list.
If you use the envelope icon provided with the payment history, the following information will automatically be entered; please verify that the information is correct. If you select Bill Payment Inquiry from the Self Service menu, please enter the following information related to the payment you are inquiring about:
· Confirmation ID: is the identifier unique to this payment.
· Payee: where the payment was sent to.
· Payment Amount ($): is the amount of the payment.
· Paid From Account: is the account the funds were withdrawn from.
· Payment Sent On: is the date the payment processed.
Enter your message in the Message/Comments box:
· If you would prefer our Customer Service Representative to reply by telephone, please include your phone number and a time of day when you may be reached. Please do not send an email address for us to respond to.
· If you would like to stop payment, please send Capitol Federal a Secure Message. In that message, state that you would like for us to place a stop payment on your outstanding payment. Stop payment is subject to fees; please refer to the most recent version of our Disclosure Booklet.
· Please include payee’s contact name, department, phone number and fax number to send proof of payments, or check copies to.
· Please double check your account number and address for your payee with your most current billing statement. If the account number or address is incorrect please advise us of your new account number or address.
Select Submit Request to send your secure message to Capitol Federal, or select Cancel to return to the Payment History page.
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