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Terms & Conditions for eStatements Services

A. Description of the Service

The eStatement Service is available to you at no cost, and will allow you to view your current and past account statements for all of your Eligible Accounts through TBO. You understand that pursuant to the agreements governing your Eligible Accounts, you may be entitled to receive periodic account statements and notices in connection with such Eligible Account (collectively, "Statements").  By requesting the eStatement Service through TBO, you authorize us to discontinue sending you such Statements for your Eligible Accounts via postal mail service and to instead deliver such Statements to you electronically.  You understand and agree that we will send you an e-mail on an ongoing basis to the e-mail address that you provide to us, notifying you that a Statement is ready to be viewed through TBO. You understand and agree that you will no longer automatically receive paper copies of your Statements, although you may request us to send you a paper copy of any Statement.

B. Authority and Binding Nature of Request for eStatements

When you request eStatements through TBO, you represent to us that you are an authorized signer of the Eligible Account being accessed and that you have the authority to request eStatements for all joint accountholders. All joint accountholders owners on the Eligible Account are legally bound by these Terms and Conditions for eStatement Service.

C. Withdrawal of Request for eStatement Service

Your request to receive Statements electronically is voluntary and may be withdrawn at any time. To withdraw your request for eStatement Service, contact the Bank's Customer Service by sending a Secure Message through TBO.  If you are unable to contact us electronically, you may also reach us at 1-888-8CAPFED (1-888-822-7333) or send us your withdrawal in writing to Capitol Federal Savings Bank, 700 S. Kansas Avenue, Topeka, KS 66603.  Subject to our confirmation of your request, such withdrawal shall become effective no later than fifteen (15) days after receipt by us. Upon termination, you understand and agree that you will no longer have access to Statements through TBO and that you will receive all Statements in paper form via postal mail service.

D. E-mail Address

You agree to maintain a valid, active e-mail address and to promptly notify us of any change.  To change your e-mail address, contact the Bank's Customer Service by sending a Secure Message through TBO.  If you are unable to contact us electronically, you may also reach us at 1-888-8CAPFED (1-888-822-7333) or write us at Capitol Federal Savings Bank, 700 S. Kansas Avenue, Topeka, KS 66603.  We are not liable for any third party-incurred fees, other legal liability, or any other issues or liabilities arising from notifications sent to an invalid or inactive e-mail address or postal address that you have provided.  When a provision of a document we send you includes a time period stemming from your receipt of a Statement from us, such time period shall start or end, as applicable, on the date that we send to your e-mail address a notice that a Statement is available for viewing.

E. Your Responsibility for Loan Payments

You understand and agree that by signing up for the eStatement Service, you will no longer receive return envelopes to mail in your loan payments with respect to an Eligible Account.  To request transaction envelopes at any time to mail in your loan payments, contact the Bank's Customer Service by sending a Secure Message through TBO.  If you are unable to contact us electronically, you may also reach us at 1-888-8CAPFED (1-888-822-7333) or write us at Capitol Federal Savings Bank, 700 S. Kansas Avenue, Topeka, KS 66603. You understand and agree that although you will no longer receive your loan statements with respect to an Eligible Account by mail, you will be responsible for timely making all regular loan payments either electronically through TBO and/or by mailing the payments to: Capitol Federal Savings Bank, 700 S. Kansas Avenue, Topeka, KS 66603.