Before setting up a stop payment, review your Account Activity to verify your check(s) have not been processed. Follow the steps below to aid in your review:
- Select Accounts tab along with the Activity sub-menu.
- Choose the appropriate account from the drop down list.
- Select Check from the Type drop down list.
- Choose the From: and To: dates to cover the appropriate period for your review.
- Select Display.
- Once the history is displayed, click on the Check No. column heading to sort the detail history into check number order.
- Check numbers that have already been posted should be excluded from your Stop Payment request.
A new stop payment is temporary, and will be in effect for 6 months.
Stop payments are subject to fees; please refer to the most recent version of our Disclosure Booklet.
Select whether you wish to place a stop payment request on a single check or a range/series of checks.
STOP PAYMENT ON SINGLE CHECK:
- Select the Account for the check from the dropdown list.
- Enter the Check Number.
- Enter the Date the check was written.
- Enter the Amount of the check in dollars and cents (including the decimal).
- Select from the dropdown list the Reason the stop payment is being requested.
- Select Verify Stop Payment to continue the stop payment request, or to cancel this request without making any changes, select Cancel.
A verification screen will display for you to review and approve the request as entered. Follow the instructions provided on the screen. You can use this form to add a stop payment on a single check or a range of checks. (This function should not be used to stop checks issued through our True Blue® Bill Payment service.)
STOP PAYMENT ON A RANGE OR SERIES OF CHECKS:
- Select the Account for the check from the dropdown list.
- Enter the Starting Check Number (check number of the lowest check in the series). Enter the Ending Check Number (check number of the highest check in the series).
- Select the Reason the stop payment is being requested from the dropdown list.
- Select Verify Stop Payment, to continue the stop payment request or to cancel this request without making any changes, select Cancel.
A verification screen will display for you to review and approve the request as entered. Follow the instructions provided on the screen.
Please contact Customer Service at 1-888-8CAPFED (1-888-822-7333) for assistance.
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