External Transfers Terms and Conditions

  1. Introduction. The terms and conditions set forth in this Section 22 of the Agreement (“External Transfers Service Terms and Conditions”) apply only to the External Transfers Service.

  2. External Transfers Service Definitions. Any definitions set forth in this Section 22 of the Agreement, including those in this Section 22.b will apply only to the External Transfers Service.
    1. "Recipient Account" means an external account to which you may transfer or receive funds through the External Transfers Service.
    2. "Transaction Account" means the checking account from which you may transfer or receive funds through the External Transfers Service.
    3. "Transfer Instruction" means information provided by you instructing us to transfer funds to a Recipient Account.
  3. Description of External Transfers Service. The External Transfers Service enables you to transfer funds between Transaction Accounts that you maintain with us and Recipient Accounts that you maintain at other financial institutions. You may make both one-time and recurring transfers through the External Transfers Service.

  4. Transfer Method. We may, in our sole discretion, select the method by which to transfer funds on your behalf and the method to return funds to your Eligible Account in the event that a transfer to a Recipient Account cannot be completed. Although the ACH Network is often used to execute transfers through the External Transfers Service, other Payment Networks may be used to facilitate such transfers.

  5. Transfer Amount. We may, in our sole discretion, impose limits, which may be adjusted from time to time, on the amount of money you can transfer through the External Transfers Service. Transfers are limited to $2,500.00 per transaction and up to $2,500.00 per day.

  6. Cut-Off Time. The cut-off time for processing transfer requests each Business Day is 7:55 p.m., Central Time. Any transfer request received after the cut-off time will be processed the next Business Day.

  7. Prohibited Transfers. The External Transfers Service prohibits transfers to Recipient Accounts located outside of the United States or its territories. The External Transfers Service further prohibits transfers that violate any law, statute, ordinance or regulation, transfers to unlawful internet gambling sites, transfers to or at the direction of government agencies, organizations and institutions, and transfers made in response to a court-directed payment plan. We may, but are not obligated to, block or reverse any transfer prohibited under this Agreement, and we will not be liable for any losses associated with blocking or reversing such transfers.

  8. Representations and Warranties for Transaction Accounts and Recipient Accounts. Each time you make a transfer through the External Transfers Service, you represent and warrant that (1) you are the owner or authorized signatory of the Transaction Account and the Recipient Account; (2) you have all necessary legal right, power and authority to transfer funds from the Transaction Account to the Recipient Account; (3) the Recipient Account is located in the United States.

  9. Accounts at Other Financial Institutions. Your Recipient Accounts will continue to be governed by your account agreements with other financial institutions. You should review such agreements for any fees or restrictions that may affect your use of the External Transfers Service.

  10. Validation of Recipient Accounts. When adding a Recipient Account to the External Transfers Service, small deposits of less than $1 will be made to the Recipient Account from one of your Transaction Accounts in order to validate the Recipient Account. You will be required to confirm the deposit amounts to complete the validation process.

  11. Transfer Authorization. By providing us with a Transfer Instruction, you authorize us to follow the Transfer Instruction. Transfer Instructions that (i) are not in compliance with this Agreement; (ii) contain erroneous or incomplete information regarding the payment; (iii) are not accepted by the Recipient Account financial institution; or (iv) are suspected of being fraudulent or otherwise illegal will not be processed. You further authorize us to debit your Transaction Account and remit funds on your behalf to the designated Recipient Account when we receive a Transfer Instruction from you and reverse a transfer from the Recipient Account if the debit is returned to the Transaction Account for any reason, including without limitation for non-sufficient funds in the Transaction Account.

  12. Transfer Processing. You may submit Transfer Instructions for one-time, same-day or future-dated transfers or recurring transfers. Once submitted, a one-time, same-day transfer is debited from your Transaction Account immediately and cannot be modified or cancelled. One-time, future-dated transfers can be cancelled or modified until the status of such a transfer is no longer shown as pending. Transfers may be subject to a hold for ACH processing or by the Recipient Account financial institution, but will typically be deposited in the designated Recipient Account 1-2 days after the transfer begins processing.

  13. Accuracy of Transfer Instructions. You are solely responsible for providing accurate Transfer Instructions. We are not responsible for confirming any Transfer Instructions or for monitoring or refusing to process duplicate Transfer Instructions. If you give us a Transfer Instruction that is incorrect in any way, you agree that we may debit your account for the transfer whether or not the error could have been detected by us. We are not obligated to detect errors in any Transfer Instructions. If you notify us that a Transfer Instruction is inaccurate, we will make a reasonable effort to stop or recover a transfer to the wrong Recipient Account, but we do not guarantee such recovery and will bear no responsibility for losses resulting from an incorrect Transfer Instruction. We shall not be liable for any action we take in reliance on your Transfer Instructions.

  14. Transfer Cancellation Requests. You may cancel a transfer at any time until it begins processing. There is no charge for canceling a transfer. Once we have begun processing a transfer it cannot be cancelled or edited, but you can submit a stop payment order.

  15. Stop Payment Orders. We may not have a reasonable opportunity to act on any stop payment order after a transfer begins processing. If you desire to stop any payment that has already begun processing, you must contact us by sending us a message through TBO Contact Us or calling 1-888-8CAPFED (1-888-822-7333) or, for hearing disabled customers, TTY service 785-270-6181. An oral stop payment order is binding on us only for 14 days unless confirmed in writing within this period.  A written stop payment order will remain in effect in accordance with the stop payment provisions in the Uniform Commercial Code or NACHA Rules, as applicable to the transaction. The charge for each stop payment order will be the current charge for such service as set out in the Service Charge Schedule. If you order us to stop a preauthorized, recurring payment three Business Days or more before the payment is scheduled, and we do not do so, we will be liable for your losses or damages. Please see the entire True Blue Online® terms and conditions for more information on preauthorized payments.

  16. Taxes. It is your sole responsibility to determine what, if any, taxes apply to transfers you make or receive using the External Transfers Service, and it is further your sole responsibility to report and remit any such taxes to the appropriate tax authority.

  17. Insufficient Funds in Transaction Account. We will not be obligated to make a transfer through the External Transfers Service unless your Transaction Account has sufficient available funds to complete the transfer. We reserve the right, in our sole discretion, to create an overdraft on the Transaction Account, pay the payment, and charge an overdraft fee. Transfers that are not made due to insufficient withdrawable funds shall be subject to an NSF fee. Overdraft protection plan transfers for the External Transfers Service are limited to $2,000.00 per day.

  18. Failed Transfers. In using the External Transfers Service, you are requesting that we make transfers for you from your Transaction Account. If we are unable to process a transfer for any reason associated with your Transaction Account, the transfer may not be completed. We will not be liable if a transfer cannot be completed because there are insufficient available funds or credit availability in your Transaction Account; a legal order directs us to prohibit withdrawals from the Transaction Account; the Transaction Account is closed or frozen; or any part of the electronic funds transfer system is not working properly.

  19. Returned Transfers. In using the External Transfers Service, you understand transfers may be returned for various reasons, for example, if the Recipient Account number is not valid. We will use reasonable efforts to research and correct any returned transfer and either complete the transfer to the intended Recipient Account or void the transfer and credit your Transaction Account. When required, we will notify you of any returned transfer. You shall be solely responsible for any stop payment fees incurred as a result of a returned transfer.

  20. Refused Transfers. We reserve the right to refuse any transfer to a Recipient Account. We will notify you promptly if we exercise our right to refuse to transfer funds to a Recipient Account; however, no such notification shall be provided if you attempt to make a transfer prohibited under this Agreement.

  21. Reimbursement. You agree that if we or any of our Service Providers are unable to retrieve a transfer from a Recipient Account financial institution but you receive the benefit of such transfer, we may seek reimbursement from you. In such a case, you authorize us to debit the amount of the transfer and any related fees from your Transaction Account.

  22. Termination, Suspension, or Cancellation of the External Transfers Service. If your access to TBO or the External Transfers Service is terminated, suspended, or cancelled, any transfers we have already begun processing on or before the Termination Date will be completed by us. All scheduled transfers including recurring transfers will not be processed beginning on the Termination Date. If you cancel your access to TBO or the External Transfers Services, we recommend that you cancel any scheduled transfers before cancelling your service.