Before setting up a stop payment, review your Account Activity in True Blue Online® to verify your check(s) have not been processed. Follow the steps below to aid in your review:
After logging in to True Blue Online:
Select Activity from the menu.
Choose the appropriate account from the Change Account drop down list.
Choose the appropriate time period for your review.
Select Number from the column heading to sort the detail history into check number order.
Once the sorted history is displayed, you may review your transactions.
Check numbers that have already been posted should be excluded from your Stop Payment request.
TO STOP PAYMENT ON A SINGLE CHECK OR A RANGE OF CHECKS:
Select a reason you are stopping payment.
Determine if you are stopping one check or multiple.
Complete the information requested and follow the instructions provided on the screen.
You can use this form to add a stop payment on a single check or a range of checks. (This function should not be used to stop checks issued through our True Blue® Bill Payment service.)
HOW DO I DELETE AN EXISTING STOP PAYMENT?
Please contact Customer Service at 1-888-8CAPFED (1-888-822-7333) for assistance.
TO REVIEW ACCOUNT ACTIVITY:
Select Activity from the menu.
Choose the appropriate account from the Change Account drop down list.
Choose the appropriate time period for your review.
Select Number from the column heading to sort the detail history into check number order.
Once the sorted history is displayed, you may review your transactions.
Check numbers that have already been posted should be excluded from your Stop Payment request.
A new stop payment is temporary, and will be in effect for 6 months. Stop payments are subject to fees; please refer to the most recent version of our Disclosure Booklet.
TO STOP PAYMENT ON A SINGLE CHECK OR A RANGE OF CHECKS:
Navigate to More from the menu and select Customer Service.
From there, you may select Stop Payment.
Select the Account for the check from the drop down list.Select a reason you are stopping payment.
Determine if you are stopping one check or multiple.
Complete the information requested and follow the instructions provided on the screen.
You can use this form to add a stop payment on a single check or a range of checks. (This function should not be used to stop checks issued through our True Blue® Bill Payment service.)
HOW DO I DELETE AN EXISTING STOP PAYMENT?
Please contact Customer Service at 1-888-8CAPFED (1-888-822-7333) for assistance.
