Fraud Alerts

Be aware. know the scams before they target you.

Telephone Scam (July 9, 2018):
Please be aware, there is a new telephone phishing scam in the area. This specific scam is a phone call requesting PIN information. The phone number and person may act on behalf of a financial institution and ask for confidential information. Please do NOT give out personal and confidential information (this includes social security numbers and 4-digit PINs.) As a reminder, Capitol Federal will never ask you for confidential information over the telephone. If you feel you have provided this information to someone in error, please call 1-888-822-7333 to report the incident.

Phishing Sites (March 23, 2018):

With new phishing sites appearing all the time, keeping your information secure online should always be a top priority.

Email Phishing Scams (February 22, 2018):

It is important to be cyber secure when on your computer. It takes persistence to protect your identity and finances from hackers and cyber criminals. At Capitol Federal®, we are committed to helping you stay safe online and when using your email. Here are some tips to help you avoid being scammed. To stay safe online...

  • Read Carefully:  If you receive an email that contains broken or incomplete formatting, such as a blank line in the middle of a sentence or strange spacing, it may be a fake email trying to steal your information.
  • Spell Check:  Small mistakes, like misspelled words or apostrophes in the wrong place, are subtle clues it could be from a scammer. Also check the email address. If there are misspellings, like bnk instead of bank, it is probably not from an official company account.
  • Be Diligent:  When clicking on links in emails, make note of the web address, or URL. They should match up before entering log-in information. If they don’t, it could be a scam.
  • Safeguard Your Personal information: Sensitive information, like credit card or Social Security numbers, should only be given to encrypted sites. You will know if a site is encrypted because it will begin with “https:” and not “http:” or any other variation.

Think you could spot the difference between a real email and a fake one sent by hackers? Test your skills by watching this video from the Today Show, and learn the warning signs of a phishing email.

Visit our Point of Blue blog article, “Don’t Get Hooked by Phishing Scams” to learn more. If you ever have a question about a Capitol Federal® site or email, you may always call to verify it at 1-888-8CAPFED.

Text Message Scam (January 17, 2018)
Recently, a new text message phishing scam was sent to mobile phone users. This specific phishing attempt sends a text message to mobile phone users indicating that unusual activity has occurred on their account. The phone number could appear to come from a local area code. If a user were to call the phone number listed, a scammer requests card information. This is not a message from CapFed®.

DO NOT provide your personal and confidential information, like card numbers, account numbers and personal identifying information to anyone. Capitol Federal® would never request your entire debit card number or PIN to verify your identity. If you feel your account may be compromised from this scam, or from a similar scam, please contact us at 1-888-822-7333 immediately.

If you ever have a question about a CapFed site, email or text message, you may always call to verify it at 1-888-8CAPFED.

Don't Give to a Charity Imposter (December 14, 2017)

Scammers who pretend to be a charity try to get to your wallet. Consider these tips before you give.

U.S. Marshals Won't Call You About Jury Duty (December 6, 2017)
Scammers posing as U.S. Marshals have been making calls attempting to trick people into sending money by threatening to arrest or fine them for missing jury duty.

Avoiding 'Open Enrollment' Scams (November 14, 2017)
Open enrollment is here. Whether you’re eligible for Medicare, selecting a plan through the Affordable Care Act (ACA), or have private insurance, you have until December 15 to compare plans and make coverage changes. Here are a few tips for avoiding scams this open enrollment season.

Scam Using FTC Consumer Response Center Phone Number (October 24, 2017)
Scammers are using fake caller ID information to trick you into thinking they’re someone who can be trusted. The practice is called caller ID spoofing. The FTC has received reports that scammers are spoofing by using the FTC’s Consumer Response Center’s phone number (877-382-4357).

Phishing Campaign Linked with “Dyre” Banking Malware (October 27, 2014)
The "Dyre,” banking malware uses a man-in-the-middle attack that lets the hackers intercept unencrypted web traffic while users mistakenly think they have a secure connection with their online banking site. 

Foreign Lottery/Sweepstakes Scam Alert (June 17, 2014)
The Better Business Bureau and its Community Programming Committee has created a video identifying scams, red flags to watch for and tips to help prevent consumers from being victimized by scams.

Fraudulent Correspondence Regarding the Release of Funds Supposedly Under the Control of the Office of the Comptroller of the Currency (January 16, 2014)
Fictitious correspondence, allegedly issued by the Office of the Comptroller of the Currency regarding funds purportedly under the control of the OCC and possibly other government entities, is in circulation.

U.S. Currency Education Program: The Redesigned $100 Note (October 8, 2013)
The redesigned $100 note is now in circulation. The best way to determine whether a note is genuine is to rely on the security features.

FDIC Consumer Newsletter Features Financial Tips for Seniors (September 9, 2013)
To help older adults make informed decisions and protect their assets, this issue of FDIC Consumer News features a collection of articles entitled "Financial Tips for Seniors." 

FDIC and CFPB Collaborate to Develop a Tool for Older Adults to Prevent Financial Exploitation (June 12, 2013)
The Federal Deposit Insurance Corporation (FDIC) and Consumer Financial Protection Bureau (CFPB) today launched a new financial resource tool, Money Smarts for Older Adults, to help older adults and their caregivers prevent elder financial exploitation across the country.

IRS Phishing Email Alert (March 29, 2012)
The IRS warns that fraudulent emails are in circulation which assert they are being sent from the Internal Revenue Service regarding tax refunds due to consumers.

Keep Online Accounts Secure (March 23, 2012)
Due to emerging and ever changing online security threats, it is important consumers remain vigilant regarding the security of their online accounts.  In addition to standard security and anti-virus updates, a few simple steps can help maintain the security of online accounts.

1. Never use the same password for social media, email and online banking access or corporate networks. A unique password should be used for each sensitive account to prevent access to multiple accounts if one password is hacked.

2. Utilize unique challenge questions and answers for authentication. Avoid using the same questions and answers between social media and financial or business accounts.

3. Update passwords and security questions periodically to ensure security.

4. Maintain up-to-date information with your financial institutions, which will allow them to reach you in the event of unusual account activity.

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Preventing Elder Financial Abuse

Know the warning signs of elder financial abuse and how to find help.

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Safe Deposit Box

Safe Deposit Boxes are available at several CapFed® branch locations, and are an inexpensive way to keep your important documents and valuables safe. Several sizes are available.

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