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Privacy and Security

Capitol Federal® is committed to maintaining the confidentiality and security of our customers and information about their accounts held with us.

If you believe you have been victimized by identity theft, immediately report the incident by calling the Federal Trade Commission (FTC) Identity Theft Hotline:
Toll-Free: 1-877-IDTHEFT
TDD: 202-326-2502
Online at www.ftc.gov/idtheft

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shred your documents with us for free!

Capitol Federal® invites you to securely shred your important documents. We believe shredding is a safe and easy way to fight against identity theft. Examples of items to shred:

  • Bank statements, utility bills, credit card statements, tax returns or other personal correspondence
  • Check carbons with your account number
  • Loan documents for vehicles or other items you no longer own
  • Documents with personal identifying information, such as name and date of birth or Social Security Number
Community Shred Days are happening across Kansas and the Kansas City Metro soon.

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Safeguard Your Valuables and Important Documents

A Capitol Federal® safe deposit box is an inexpensive way to keep your important documents and valuables secure. By keeping these items in a safe deposit box, you are keeping them safe from fires, floods and other natural disasters.

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privacy policy

Learn what Capitol Federal® does with your personal information and how it is protected from unauthorized use. Federal law gives you the right to limit the sharing of some information. Review our Privacy Policy to learn more.

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Know the Scams before they target you

Stay updated on current fraudulent activities, and know how to protect yourself if you are targeted. Also, learn about the types of scams that exist and the best way to avoid them. Remember, if you suspect you’ve been the victim of fraud call 1-888-8CAPFED.

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it can happen to you

Learn how to prevent identity theft, and if you fall victim, what you can do to resolve the issue and protect your good name. Capitol Federal® advises customers to never disclose an account number or other personal information to someone who calls you. We will never call you to provide or verify an account number or passcode.

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be prepared with an emergency plan

Capitol Federal® has a Disaster Plan in the event of a catastrophe. The plan protects and recovers electronic data and provides availability of cash and customer service as quickly as possible following a wide-range disaster. Are you personally prepared for a crisis?

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